The workload begins to affect agents. We have overcome the equator of the training process and banking, legal and audiovisual, knowledge is accumulating. In this chapter, we will accompany Jennifer during her day, we will see the tandem that Laura and Pilar do in the oratory class and we will release tension with the yoga class. 11Onze workers have suffered as customers of other banks. Now they suffer from everything they have to learn, but they have the goal at hand.